Service Desk :: Personal Narrative Writing

Service DeskI find myself working at the Service Desk about noon on a Sunday afternoon. The church building Rush has begun. People with their three piece suits and Sunday dresses on solely come to shop. Then this gentleman and his daughter come in and the fear happens. They have a video game, that is opened, with a pass on. One of the toughest situations to deal with. The account, in extreme cases, goes like thisHi, I say.Hello, Id like to yield this. Here is the receipt, the guest replies. I see that it is Mario Party for the Nintendo 64 and it is opened.Okay, I back exchange this for another repeat of Mario Party, I say.I dont want another copy. It was to difficult for my kid, the guest says.Well, imputable to copyright law issued by the Federal government I cannot deliver your money or issue an exchange except for an exact copy of this game, I explain.I never have had a problem with proceedss before at this store, the guest tells you.One moment, I say as I go get the retur n policy pamphlet. I thus crest out the phrase which applies to the situation.Well this says I can return electronics with a receipt, says the guest as they point to a different section of the return policy.In certain instances it is that easy, but in this case I can issue you another copy of Mario Party due to copyright, I say.Well, I shop here every week. I buy stuff for home, the office, and gifts. Ive never had a problem before. Are you telling me I expert threw away $55?? retorts the guest in an angry manner.Im sorry, would you like to say with the manager? I ask. That phrase is one of my favourite questions in a situation such as this.Yes, I do exclaims the guest. I turn around and pick up the walkie-talkie and exclaim for the Lead on Duty.LOD can you come to the service desk? I speak in to the walkie.Be there in a minute, the walkie says back with Brians voice.As I stand there the gentlemans midget daughter says in the cutest little voice, If we buy something here and have the receipt we can return it. I just look at her then at her father a give a brief smile. The era it takes the LOD to arrive at the service desk seems like an eternity.